Amazon Prime members who were enrolled without their consent could receive up to $200 in automatic refunds starting Oct. 1, the Federal Trade Commission (FTC) announced Friday, Sept. 18.
The refunds require no paperwork. Payments will arrive via Venmo, PayPal or mailed check.
The revised settlement order expands a September 2025 agreement in which Amazon agreed to pay up to $1.5 billion in consumer refunds and $1 billion in civil penalties. The FTC alleged Amazon used confusing website designs to sign up millions of customers for Prime subscriptions they never requested and then made cancellation difficult. Amazon did not admit wrongdoing.
About 35 million consumers nationwide were affected, according to Spectrum News. The FTC has not released a state or county breakdown, but the settlement carries particular weight in Boone County, where Amazon operates its largest facility in the world. The company's Air Hub at the Cincinnati/Northern Kentucky International Airport (CVG) in Hebron employs more than 4,000 local workers, with over 1,300 associates reporting to the campus daily, according to LinkNKY.
Amazon's Director of Operations at CVG, Mike Berg, called the Hebron hub "the crown jewel of Amazon Air" at the facility's fifth anniversary celebration Aug. 5.
Who qualifies
Eligibility covers customers who signed up for Prime between June 23, 2019, and June 23, 2025, through what the FTC calls a "challenged enrollment flow." That includes sign-ups through Amazon's Universal Prime Decision Page, Shipping Option Select Page, Prime Video enrollment or Single Page Checkout, according to Florida Today.
Customers who unsuccessfully tried to cancel their Prime subscription during that period also qualify.
What's changed
Under the original order, only customers who used fewer than 10 Prime benefits in a year were eligible for refunds capped at $51. The revised order now includes customers who used between 11 and 20 benefits, a group previously excluded. The maximum payout jumps to $200.
Customers who already received a payment under the original order can expect an additional $149, bringing their total to $200. Amazon will begin sending those supplemental payments in April 2027.
Since November 2025, Amazon has issued more than $845 million in refunds under the settlement. Christopher Mufarrige, director of the FTC's Bureau of Consumer Protection, said the revised order ensures more consumers harmed by Amazon's enrollment practices will benefit from the settlement.
FTC warns of refund scams
The FTC warned that it is not contacting consumers about these refunds. Anyone who reaches out claiming to represent the FTC or asking for money or banking details to process a refund is running a scam. Amazon administers the payments directly.
Settlement payments expire 60 days after they are issued.
